We want your ordering experience to be as simple as possible, which is why we offer free shipping in the 48 contiguous United States on nearly all products. Here are some notes on shipping: Orders are shipped via United Parcel Service(UPS) and/or FedEx. No shipments can be made to PO Box addresses. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. If your package is too large to ship by UPS or FedEx, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to apartments or condos within multi-unit buildings.) Customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
In compliance with state tax laws, we are required to charge state sales tax.
We accept Visa, Mastercard and American Express online. Cashier's checks, personal checks and money orders must be mailed to our office before your order can be started. All orders paid by check will require a holding period of 5-7 calendar days for your check to clear before the order will be put into production. In some cases, coupon discounts may be offered via coupon codes; note that only one coupon code may be used per order. In the unlikely event that there is an error in pricing, we reserve the right to correct the pricing. You will have the option to cancel the order or pay the correct amount for the product.
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.
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