Orders ship from the shop within 2 business days, with a standard shipping transit time of 3–4 business days, leading to an estimated arrival within 8 business days of the customer's order. During peak periods such as holidays, Black Friday, and Cyber Monday, dispatch may take up to 5 business days. Pre-orders follow the estimated delivery time displayed on the product page. The shipping fee for the contiguous United States is free for orders of $75 USD and up, $9.99 USD for orders between $35 USD and $74.99 USD, and $5.99 USD for orders under $35 USD.
Taxes and duties will be displayed at checkout where applicable.
We accept all major credit cards and Paypal.
Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment. Returns must include the original packaging, all accessories, user manual, quick start guide, etc. The 30-day unconditional return and refund service for cat trees only applies to unopened and unused items; we do not accept returns for cat trees with the original packaging opened. For non-quality related warranty claims, the buyer is responsible for shipping costs, and Petlibro refunds the cost of the product itself. If the product does not meet the above requirements, we cannot process your return request. Additionally, we cannot process a refund request for non-quality issues for items that have expired this 30-day window.
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