Production time for Custom/Personalized gifts and favors is 5-10 business days before shipment. Allow an additional 2-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped. Important Note: Personalized invitations may require an additional 5-7 business days after proof approval. If you wish to have a proof for your order or if we did not receive your personalization message for the proof, it will delay your order. Add additional working days for proof approval for Standards, Rush, or Expedite shipping options. If your order is urgent and need to arrive on a specific date, please contact us at 310-878-9429. All other products requiring no custom/personalization usually ships within 3-7 business days based on stock availability, plus delivery transit time before arrival.
All custom duty, taxes, and/or brokerage fees are the responsibility of the customers. We do not calculate or charge you for these fees, therefore you may be charged custom duty, taxes, and/or brokerage fees. Please contact your postal service for custom duty, taxes, and/or brokerage fees for more details. HansonEllis is not knowledgeable about country import regulations and will not be responsible for fees and/or damages associated with noncompliance. These charges may vary based on destination, type of product(s), size, or cost, and etc. No candy orders for non-U.S. states.
We accept Visa, Mastercard, American Express, Discover, and PayPal.
We stand behind the quality of our products. Non-personalized and/or non-custom products can be exchanged or returned within 14 days (2 weeks) without a restocking fee. If you are not satisfied with your purchase or it is not 100% free from defects, you may return or exchange the merchandise in it's original condition and packaging. Understandably, special orders, perishable products including candy, food, tea & coffee bags, etc., personalized items, and products that are made to order (engraved, printed, embossed, embroidered, hot stamped, sand etched) by HansonEllis.com can not be exchanged or refunded. Personalized items that are defective can be exchanged or credited towards a different item. Please review your invoice for accuracy and notify us within 24 hours if necessary changes are needed for custom or personalized products. Additional fees may apply to custom/personalized orders if changes are made after your purchase.
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