Firsthand Supply

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Firsthand Supply

3.8% Cash back

Firsthand Supply creates thoughtfully formulated products for the hair and body. Developed from the ground up with clean ingredients, honest sourcing and sustainable packaging.

Special Terms: Member Rewards are not earned on gift wrapping, shipping or delivery fees, promotional credits, discount codes (unless that coupon or discount code is valid and listed within the Service), returns, cancellations, refunds and transaction fees. Member rewards are not eligible on gift card orders, or orders redeemed with a gift card or voucher. Member rewards are not eligible on orders made outside of the US. Member rewards are earned on eligible purchases made through our Program in accordance with our Terms of Service. Additional merchant terms of service may apply.

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Firsthand Supply offers

Shipping Policy
Our domestic delivery method is either through USPS and takes 5-7 business days to arrive once shipped. Shipping is free on orders over $20. Orders under $20 are charged a flat rate of $4.50. Internationally we ship through DHL Express and this can take anywhere from 5-7 business days to arrive once shipped. International rates vary based on location and DHL pricing available. Items ordered and paid for before 12PM EST will ship that day. Items ordered and paid for after 12pm EST will ship next day. We provide two options for shipping on our site with which we utilize USPS for. You will receive an email notification from us that contains tracking information once your order has been shipped. We currently ship internationally with free shipping extended to those who live in the US.

Tax Policy
Taxes and duties will be displayed at checkout where applicable.

Payment Policy
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal. We also offer flexible payment options through Klarna. We are not able to accept checks or money orders.

Return Policy
We're confident you'll love your Firsthand products but we understand that things happen and we're not right for everyone. For a full refund, please use our RETURN PORTAL within 30 days of the ship date. Include your order number and the reason for your return request. We'll provide a prepaid return label for you to ship the product back. We'll process the refund when the product is received.

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Content of any store advertisement or coupons displayed on this website (and its compliance with any applicable rule, law or regulation) is the sole responsibility of the store.

For information on how we use your data and important limitations to our liability please see our Privacy Policy

*one time points reward, minimum purchase and contract length may be necessary and other conditions may apply. Please see the store general terms and conditions and/or store's product specific terms and conditions.