Most orders ship within 3 business days of being placed. The shipping time selected at checkout does not include fulfillment time. All orders will receive a tracking number via e-mail once your order is shipped. Approximate transit time for domestic orders: 2-7 business days. Orders sometimes are shipped separately. We have shipping insurance available through Route. Please go to Cart and you will see it automatically added on. We highly recommend you keep it in your cart.
Please note that duty, taxes and/or customs fees may apply for international orders. In some cases, the carrier may collect duty or taxes upon delivery. Pure Hemp is not responsible for these duties, taxes and/or fees. If these charges are billed to Pure Hemp CBD by the carrier, we reserve the right to charge your credit card on file without notice.
We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
We offer returns only on unopened products purchased within the last 15 days. All requests for a return must be received within the 15 day window, starting from the day your order was delivered. It is the customer’s responsibility to cover the return shipping costs. Once we receive the return, we will process a refund. To start the return process, send an email to us at info@purehempshop.com. Credit card orders will only be refunded to the original card used for the order. If you have any questions about our return policy, please contact us. We are here to help. Please note, we do not offer refunds on wholesale orders, unless item arrives damaged.
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