Depending on the product(s) you purchase on iRobot.com and the location to which the products will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your product(s). (Please note that some products may offer only one shipping method.) Shipping costs are dependent on the items in your order, the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Sales tax must be charged in these states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, KY, LA, MA, MD, MI, MN, MO, NC, NJ, NM, NY, OH, PA, RI, SC, TX, VA, WA and WI.
We accept Visa, MasterCard, American Express, Discover and PayPal.
Please call 1.800.727.9077 to receive return instructions. Pack the product securely in the original package, if possible. Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name and address with the product. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.
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