Orders must be received and clear credit authorization by 3:00 PM Central time or your order may not be processed until the following business day. Most packages leave our distribution center in 1‐2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing. Customers can obtain their UPS tracking number from Zales by calling 1-800-311-5393 or by accessing their order details in Order Status. Business days are Monday‐Friday, excluding U.S. federal holidays. APO/FPO and P.O. boxes may only be shipped via U.S. Postal Service and will require additional time for delivery.
The amount of tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.
We accept Visa, MasterCard, American Express, Discover, Zales credit card and PayPal.
Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipment) date for watches. If there is damage to an item upon delivery, call our contact center immediately at 1-800-311-5393 for assistance. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch. Returns or exchanges are NOT allowed on special order watches.
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purchase with this third party, you agree that we may be passed information relating to your
purchase which you provide as part of your transaction, which we will hold and use in accordance
with our Policy on Privacy and Data Protection.
Content of any store advertisement or coupons displayed on this website (and its compliance with
any applicable rule, law or regulation) is the sole responsibility of the store.
For information on how we use your data and important limitations to our liability please see our
Privacy Policy
*one time points reward, minimum purchase and contract length may be necessary and other conditions
may apply. Please see the store general terms and conditions and/or store's product specific terms
and conditions.