We ship in-stock items the next business day after we receive an order. Within the continental United States you can expect delivery within 3-7 business days. Orders ship Monday through Friday only. Please allow an additional 6-8 days for orders with embroidered items. Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the check out process. Express delivery does not apply to embroidery orders. We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer. Priority or Express shipping is not available for these locations. Shipping costs are calculated based on Merchandise Total Value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.
We are required by law to collect all applicable state and local sales taxes for orders delivered to Virginia, New Jersey and New York. For Puerto Rico, all taxes are the responsibility of the customer.
We accept Visa, Mastercard, American Express and Discover card.
Your personal satisfaction is guaranteed for all purchases. You may return any item for any reason within 90 days of receipt for a full refund of the purchase price excluding shipping & handling charges. We can not accept returns of custom embroidered products unless the product or the embroidery is defective. Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise.
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