VIVOSUN has more than 10 warehouses across the country, aims to cut down transit time for delivery. Orders always ship from the closest warehouse with stock available to the delivery address. If you order more than one item, depending on availability, one order may ship from multiple locations, so multiple tracking numbers and packages will received by our customers. No additional shipping cost. If there are multiple shipping fees occurred on your account, please let us know, we will take care of it for you. Tracking information will be sent to the email address provided on the order for each portion of the shipment. The order will ship within 24 hours after we receive your payment. Some payments might take longer to process, as soon as we receive your payment. You order will be ready to process. Some location might only limited to certain methods, please choose the one available for you to ensure the safe delivery.
Sales tax will depend on the shipping destination and will be calculated during checkout. For international orders, some countries will also require additional duties and taxes.
We accept Visa, Mastercard, Discover, American Express and Paypal.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Official@vivosun.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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