Shipping costs depend on cost of the order and the shipping address. In some cases no shipping costs are applied. Add the products you wish to your shopping cart and you will automatically see the final price including shipping costs, if any.
If you live outside the EU and wish to receive your order in your country, then we will not apply VAT to your purchase. However, if your order is made from within the EU, 21% VAT will be added to your purchase, which can be refunded when leaving the EU, following the usual procedure at airports and ports. In any case, remember that you will have to be registered on our web when you make your purchase.
We accept the following methods: Visa, Mastercard, American Express, Discover, Bancomer and Paypal. If you wish, you can also pay by bank transfer.
If you wish to return an order, please contact our Customer Service within a maximum period of 30 days from receipt. The return shipping costs, if shipped within the first 15 days from the purchase date, will be borne by Lladró. These costs, along with the amount of your purchase, will be refunded within fourteen calendar days following receipt of the merchandise, using the same method of payment used in the initial transaction and always subject to the reception of the merchandise in its original packaging and in perfect condition. On the contrary, if the return is made after 15 days from the date of purchase, the shipping costs will be borne by you, while the purchase refund will be made in the same method and within the term provided above. In any case, in accordance with the exceptions to the right to return goods regulated in Royal Decree 1/2007, of November 16, Lladró will not accept the return of personalized products.
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of, purchases on, and any personal data you give to those sites will be subject to the merchant's
own Terms and Conditions, which you should also read carefully. Please note that by making a
purchase with this third party, you agree that we may be passed information relating to your
purchase which you provide as part of your transaction, which we will hold and use in accordance
with our Policy on Privacy and Data Protection.
Content of any store advertisement or coupons displayed on this website (and its compliance with
any applicable rule, law or regulation) is the sole responsibility of the store.
For information on how we use your data and important limitations to our liability please see our
Privacy Policy
*one time points reward, minimum purchase and contract length may be necessary and other conditions
may apply. Please see the store general terms and conditions and/or store's product specific terms
and conditions.