Orders typically ship within 5-7 business days after placing order. Please allow 4-6 weeks for items on Pre-Order. Expedited shipments (2 Day and Overnight) must be placed by 12pm EST in order to be shipped the same day. Expedited orders placed after 12pm EST will ship the following business day. Shipping times vary by location and service. Visit UPS.com for specific shipping estimates from NYC (zip code 10001) to your location. Shipping confirmation with tracking information will be sent via email for all orders. Shipping charges are non-refundable. Lulu Frost, Inc. is not responsible for items that are lost, stolen or damaged in transit.
Taxes and duties will be displayed at checkout where applicable.
We accept Visa, Mastercard, Discover, American Express and Paypal.
Exchanges are available for up to 30 days of purchase. Exchanges are not accepted on any special orders, custom styles or sale items. We cannot accept exchanges on items purchased through other retailers. Please return items to the retailer where originally purchased. We defer to each retailer’s return policy in such cases. Items exchanged without prior authorization will be returned at the customer’s expense. Item damaged or looking for exchange? There is a 1 year warrany for each piece from date of purchase, please follow the exchange process below.
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