Orders are processed in the order they were received and prioritized based on the shipment method selected. We will ship orders only on Monday-Friday (weekdays), excluding US federal holidays. If you choose to upgrade your shipping beyond ground shipping, your order must be placed by 12:00 p.m. CST Monday-Friday to go out the same day. Orders with upgraded shipping are processed first. We cannot ship overnight on weekends or holidays. Orders placed after 12:00 p.m. CST may not ship until the following business day. If you select 1 or 2-day shipping, the first day of delivery counts once it leaves our building. Example: If you order at 1:00 p.m. CST on Thursday, Friday is the day your order will leave our building. If you selected overnight shipment, you would receive your order on Monday. If you selected 2-day shipping, you would receive your order on Tuesday.
Taxes and duties will be displayed at checkout where applicable.
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
For refunds, items must be returned within 45 days of purchase. Returns are generally processed within 5 business days upon receipt of your package in Osage, IA. All returned items must be in unused condition, with the original packaging and tags still attached. The product should be in the same condition as when you received it. If your returned items are in unsellable condition, we reserve the right to charge a 15% restocking fee and/or no refund will be issued in exceptional cases. We will not accept returns for masks that have been opened. The customer is responsible for return shipping costs unless the return is due to a product defect or an error on our part. If you believe the item is damaged or defective, please contact our customer support within 7 days of receiving the product for further assistance.
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