Most items are shipped via FedEx or UPS. Many items ship from our warehouse located in Watertown, Wisconsin. Some items will ship directly from a manufacturer's warehouse which can be located anywhere in the USA. Some smaller items may ship by USPS. We usually process your order within 1 business day. Most orders will ship out within 3-5 business days. Once shipped, transit times to your location vary based on the distance between the shipping location and your location. Typically this is within 1-5 business days for the USA. We will notify you via e-mail if the normal delivery time cannot be met. Please inspect your items when you receive them, late returns will entail a restocking fee.
We only collect sales tax for orders shipping to Wisconsin. LampsUSA does not apply sales taxes to purchases made by non-Wisconsin residents. We may also charge sales tax for certain drop-shipped orders, depending on the location of the shipping warehouse.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Items can be returned within 30 days of delivery. If you are not satisfied with your purchase for any reason, contact us within 30 days to request a Return Authorization Number. Please have your name, order number, and the reason for the return ready. Do not ship anything back until we authorize your return. Any items returned without a return authorization, missing packaging, parts or manuals, or with damage will be assessed a minimum 25% restocking fee. Any items with Cut Wires or in otherwise unsalable condition are not returnable!.
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