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We are happy to review your refund request! For information on how to request a refund, please review the options below and follow the appropriate directions before contacting your bank. If you have bought the game from another retailer, please contact them about their refund policies. For purchases made directly from ArenaNet within the last 30 days, or for pre-orders made directly from ArenaNet using a still-active payment method up to the actual release date, you may be able to complete the request and receive your refund directly from us (subject to the limitations described below).
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