Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by signing in to your account and visiting the order history section. If you purchase multiple items from multiple luxury boutiques, those items will be shipped separately. We use DHL Express, UPS, and FedEx to handle expedited shipping worldwide. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping companies and partner boutiques to minimize delays. Deliveries may take longer during Italian public holidays.
There are no customs duties for orders shipped to countries within the European Union. However, Value-Added Tax (VAT) will be calculated at checkout.
We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and PayPal.
We only accept returns within 14 days of delivery. If 14 days have passed since the delivery date of your purchase, we will not be able to accept your return request. We do not accept returns for fur/padded/down coats and/or jackets. For more information on these returns, please reach out to our Customer Service team. Returns that do not comply with our policy will not be accepted. Please read our policy thoroughly before submitting your return. We do not offer free returns.
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