All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow 7-10 business days for all Prescription Orders. Prescriptions are created based off the customers unique requirements and require additional time to prepare.
Frontline Optics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Meta Pay, and Venmo.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customerservice@frontline-optics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive your returned item, we will issue a full refund to your original payment method. You can always contact us for any return questions at customerservice@frontline-optics.com.
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