Shipping is FREE on your first order, with no minimum spend. For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping. Shipping costs are converted to local currency based on the daily exchange rate. Courier and express shipping rates will be calculated at checkout. Some products, like fragrances and haircare require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
We ship to over 200 countries worldwide. Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand. In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs. To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date. Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway, Egypt and Thailand.
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, KCP and PayPal.
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt and within 3 months from the order date. Returns can only be made once authorized by Customer Services. Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare or smell in terms of perfume or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs. We are happy to refund postage costs if the item is defective or sent due to our error.
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