OUAI
Shop cruelty-free, climate-conscious hair, body & fragrance products.

Special Terms: Member Rewards are not earned on gift wrapping, shipping or delivery fees, promotional credits, discount codes (unless that coupon or discount code is valid and listed within the Service), returns, cancellations, refunds and transaction fees. Member rewards are not eligible on gift card orders, or orders redeemed with a gift card or voucher. Member rewards are not eligible on orders made outside of the US. Member rewards are earned on eligible purchases made through our Program in accordance with our Terms and Conditions. Additional merchant terms and conditions may apply.
Shipping Policy
Once shipped, most orders arrive within 3–7 business days. Some orders may arrive in separate packages. A second tracking email will be sent once the remaining items ship. Standard shipping for orders $50.00 and over is free. Standard shipping for orders under $50.00 costs $9.95. Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $9.95 for all orders - both below and above $50.00. Orders are delivered by UPS, USPS, FedEX or Amazon. Due to aerosol shipping restrictions, we are unable to ship aerosols to Alaska and Hawaii. Shipments to Hawaii and Alaska may take 6-8+ business days.
Tax Policy
Taxes and duties will be displayed at checkout where applicable.
Payment Policy
We accept credit card (Visa, MasterCard, Discover, American Express, Diners Club, JCB, UnionPay), PayPal, Klarna and Shop Pay.
Return Policy
On the OUAI to finding your perfect routine? If our products were not the perfect fit, no worries! We accept returns within 45 days of purchase from theouai.com. Visit https://theouai.com/a/return to initiate your return and we will send a prepaid label if your order requires one. All you'll need is your order number and zip code to start.

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Content of any store advertisement or coupons displayed on this website (and its compliance with any applicable rule, law or regulation) is the sole responsibility of the store.

For information on how we use your data and important limitations to our liability please see our Privacy Policy

*one time points reward, minimum purchase and contract length may be necessary and other conditions may apply. Please see the store general terms and conditions and/or store's product specific terms and conditions.